Business Essentials 101: Customer Satisfaction

The evolution of technology has made consumer desires easily attainable.

In 2015, Business Insider reported that consumers no longer expect to wait longer than 4-7 minutes on sales and service responses from a business they chosen to work with. Today’s On-Demand Economy is revolutionising the commercial behavior of consumers around the globe. Early adoption to e-mail, SMS, social, and other online channels has fostered the need for fast, simple, and efficient experiences.

Consumers want information that is always on – anytime, anywhere.

From a business standpoint, there’s a need for technology that empowers companies to fulfill consumer demand immediately – opening doors in real-time. Smart Work Gateway knows that, in your customer’s eyes, convenience is key and ease–of-use is essential.

It’s about technology that provides infrastructure, speed, accuracy and access to your consumers want. It’s easier than ever for business leaders to simplify information exchange, onboard consumers, provide user-friendly information methods, and promote quick, timely responses to queries.

Arm your business with technology that enables your staff to access the right information at the right time –  delivering richer, more relevant customer experiences, exactly when they need it.

With our Smart Work Gateway technologies, you’re a click away.

Learn more about managing customer satisfaction with Fuji Xerox:

Source: Fuji Xerox Australia